Ensuring that staff understands the compliance rules that apply to the activities in which they are engaged is essential to minimizing compliance risk. ICS helps clients meet this need by designing effective compliance training programs and conducting training for your staff. Even if you have an in-house training department, compliance training is particularly specialized. We can work with your in-house trainers or supervisors so that they are providing the most up-to-date information ("train-the-trainer" sessions).
Compliance training is most effective when delivered through a variety of channels, including computer-based training and classroom training (live or remote). ICS will structure a training program that meets a client's specific needs and resources, and assist in delivering the training.
ICS has achieved superior training results because we understand the secrets to effective training, including: |
- Focusing on the manner in which an institution has implemented applicable rules rather than on the generic regulatory requirements
- Replacing lecture-style training with real-life scenarios that engage trainees in the learning process
- Avoiding the creation of duplicative training materials, which inevitably become stale because they are not updated but continue to be relied upon by employees
- Incorporating into training the disclosures, forms, procedures and other materials that employees use on a daily basis
- Eliminating "clutter" from training materials – i.e., information trainees do not really need that only serves to distract from essential information
- Ensuring that compliance training relates to the specific activities for which the trainees are responsible on a daily basis
- Computer-based training
courses with content developed by ICS and provided by
BankersEdge, a leading on-line training service provider
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Training is an area of the compliance function that is ideally suited for outsourcing. ICS will design and conduct training programs for staff in branches, telephone centers, mortgage lending, consumer lending and leasing, business lending and leasing, securities and insurance brokerage, and operations and other support areas. |
